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Shipping Policy

Shipping Policy

 

1. Order Processing

We process orders seven days a week and usually ship within 24 to 48 hours.

2. Delivery Times

The following estimates apply to general shipping and depend on the destination and service. See section 3.1 for subscription box shipping.

  • South Korea: 2–3 days.
  • United States, Canada, Australia and the United Kingdom: standard delivery takes 7–14 days and can take longer. Express delivery with EMS takes 7 days or less.
  • Eligible European destinations: Premium delivery takes 3–5 business days.

3. Shipping Rates

General shipping rates are set in US dollars.

  • South Korea: US$3.35.
  • United States, Canada, Australia and the United Kingdom: US$11.18 for standard delivery or US$27.98 for EMS express.
  • Eligible European destinations: US$39.16 for Premium delivery, including duties and taxes.

Eligible clothing items qualify for free shipping. Checkout shows the shipping options and charges available for the items in your order and your delivery address.

3.1 Subscription Box Shipping

These rates cover the first shipment of the La Bouclette Cosmetic Box, La Bouclette Jewelry Box, 6 K-Beauty Masks and Four-Ramen Box subscriptions. At checkout, you’ll see the shipping charge for recurring deliveries listed separately. The rates below are in US dollars.

  • South Korea: free (US$0).
  • United States, Canada, United Kingdom, Australia and New Zealand: standard shipping costs US$11.18.
  • Austria, Belgium, metropolitan France, Germany, Italy, Luxembourg, Portugal, Spain and Switzerland: EMS shipping costs US$39.18.

Check your delivery address at checkout for the options available on your order. The US$39.16 tax-inclusive Premium service and its delivery estimate apply to general shipping.

4. Delivery Service

Our main carrier is Korea Post.

5. Returns

La Bouclette accepts returns within 14 days of receipt.

6. Shipping Destinations

Available destinations depend on the item. Enter your delivery address at checkout to see whether we can ship your order there and which services are available.

6.1 Customs

We do everything we can to help you avoid extra charges when you receive your order.

For PREMIUM shipments, we have an IOSS number and cover 100% of import charges, including:

  • EU VAT (20% where applicable);

  • the €3 charge per item category;

  • FedEx processing fees of up to €12.

You will have no additional charges to pay on delivery.

For standard deliveries, the buyer is responsible for any customs duties, import taxes and processing fees.

7. Order Tracking Issues

Does tracking show that your package has been delivered even though you haven’t received it? 

First, take the tracking number we emailed you and your national identity card to your local post office to claim your package. It may be waiting there. 

If the post office does not have your package, email us at labouclette.korea@gmail.com so we can help you find a solution.

8. Shipping to Overseas France

We no longer ship to French overseas departments and territories.