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Frequently Asked Questions

How long does delivery take?

We process orders seven days a week and usually ship within 24 to 48 hours. The estimates below apply to general shipping and depend on the destination and service. Subscription boxes have separate shipping options, listed below.

  • South Korea: 2–3 days.
  • United States, Canada, Australia and the United Kingdom: standard delivery takes 7–14 days and can take longer. EMS express delivery takes 7 days or less.
  • Eligible European destinations: Premium delivery takes 3–5 business days.

How much does shipping cost?

General shipping rates are set in US dollars. The options available for your order are shown at checkout.

  • South Korea: US$3.35.
  • United States, Canada, Australia and the United Kingdom: US$11.18 for standard shipping or US$27.98 for EMS express.
  • Eligible European destinations: US$39.16 for Premium shipping, including duties and taxes.
  • Clothing covered by our free shipping rate: US$0.

How much does shipping cost for subscriptions?

These rates cover the first shipment of the La Bouclette Cosmetic Box, La Bouclette Jewelry Box, 6 K-Beauty Masks and Four-Ramen Box subscriptions. At checkout, you’ll see the shipping charge for recurring deliveries listed separately. The rates below are in US dollars.

  • South Korea: free (US$0).
  • United States, Canada, United Kingdom, Australia and New Zealand: standard shipping costs US$11.18.
  • Austria, Belgium, metropolitan France, Germany, Italy, Luxembourg, Portugal, Spain and Switzerland: EMS shipping costs US$39.18.

Check your delivery address at checkout for the options available on your order. The US$39.16 tax-inclusive Premium service and its delivery estimate apply to general shipping.

Which delivery service do you use?

Our main delivery service is Korea Post.

Can I return a product?

Yes. La Bouclette accepts returns within 14 days of delivery.

Which countries do you ship to?

Available delivery destinations depend on the products in your cart. Enter your shipping address at checkout to see the services available for your order. We no longer ship to French overseas departments and territories.

Do I have to pay customs charges?

Premium shipping to eligible European destinations includes duties and taxes. With other shipping services, local customs rules may apply. Customs fees, taxes and other import charges are separate from your purchase price and are your responsibility when you receive your package. La Bouclette does not receive any part of these charges.

A customs inspection may delay delivery. We cannot control customs procedures or additional charges. You are responsible for any documents or government approvals required to import your order. Depending on the country and customs office, you may need to collect your package if it is held in quarantine during clearance.

We do not accept returns due to additional taxes charged during customs clearance.

My order is marked as delivered, but I haven’t received it. What should I do?

Take the tracking number we emailed you and your national identity card to your local post office. Your package may be waiting there for collection.

If the post office cannot locate it, email us at labouclette.korea@gmail.com so we can help you find a solution.

Which payment methods do you accept?

We use PayPal to protect your payment details. We also accept Visa, Mastercard and American Express.

Can I cancel an order?

Yes. If we have already started preparing your order, a cancellation fee of 40% of the purchase price applies.

For more information, email us at labouclette.korea@gmail.com.

Do you ship to French overseas departments and territories?

We no longer ship to French overseas departments and territories.

Who is responsible for import taxes?

Premium shipping to eligible European destinations includes duties and taxes. With other services, any import tax charged by your country is your responsibility.

How do I place an order?

Our online store is designed to make ordering quick and easy. Choose your product, add it to your cart and proceed to checkout to complete your purchase.

How do I return an item?

Email us at labouclette.korea@gmail.com for the return address. You are responsible for return shipping. The item must be unused and in its original packaging.

For items worth more than US$65, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Shipping costs are nonrefundable. If you receive a refund, we will deduct return shipping from it. Delivery times for exchanged items depend on where you live.