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Refund policy

You have 14 days after receiving your order to request a return or exchange. To qualify for a return, your item must be unused, in the condition in which you received it, and in its original packaging.

We do not refund products discounted with a coupon. 
To make a return, please provide a receipt or proof of purchase, which we previously sent by email. Contact us at labouclette.korea@gmail.com for the correct address for returning your item or items.

We do not offer refunds in the following cases: 

– Customized products, including engraved items and/or customized jewelry.

– Items that are not in their original condition.

– Damaged items.

– Items with missing parts for reasons other than an error on our part.

– Items for which a return was requested more than 14 days after delivery.

– Packages delivered to incorrect addresses.

– Packages not claimed by their recipients.

– Unsuccessful delivery because the recipient was absent. 

– Packages marked as delivered but not received.

    Refunds (if applicable)

    Once we have received and inspected your returned item, we will email you to confirm receipt and tell you whether your refund request has been approved or rejected. If it is approved, we offer the following options:
    1. A refund to your credit card or original payment method.
    2. A coupon for the value of the refunded item or items, for use in our store.

    3. A refund to your PayPal account.

    Late or Missing Refunds (if applicable)

    If you have not received your refund, first check your PayPal or bank account again. Then contact your card issuer or PayPal, as it may take time for your refund to appear. If you have taken these steps and still have not received it, please contact us at labouclette.korea@gmail.com.

    Sale Items (if applicable)

    Only regularly priced items are eligible for a refund. Sale items are nonrefundable.

    Exchanges (if applicable)

    We remake an item only if it is defective or damaged. If you wish to exchange it for the same item, email labouclette.korea@gmail.com for a return address.

    Shipping

    To return a product, contact us at labouclette.korea@gmail.com. You are responsible for the cost of shipping the item back. Shipping costs are nonrefundable. If you receive a refund, return shipping costs will be deducted from it. The time it takes to receive an exchanged product may vary depending on where you live.

    If you are shipping an item worth more than US$65, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item.